♻️ Add Recycling Service for £2.50
Return up to 10 kg of used candles sustainably through our Candle Recycling Scheme.
Return up to 10 kg of used candles sustainably through our Candle Recycling Scheme.
Free Shipping On All Orders Above £150
Contact: 01392 202248 M-F 9-5 Email: info@dmhay.co.uk
SKU:ACBW13G
Learn more about how our recycling scheme works on our Recycling page.
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Free Shipping
We offer free shipping on all orders above £150 (incl. VAT).
Shipping typically factors in various costs related to fulfilling orders, such as labour (minimum wage currently £12.21 per hour) to process an order, to pick and pack it and to process the payment. The lifecycle of an average order takes about 25-30 minutes labour so roughly speaking a £5 cost. Packaging materials generally come in at around 80p-£1.50 per order and there are merchant and bank payment processing fees to pay as well. Finally, there is the actual shipping fee which typically starts at £4.50 for a next day tracking service for a small parcel. This makes smaller orders more expensive and less eco-friendly to process relative to larger orders and this is why we'd encourage bulk buying wherever possible.
Additional Shipping Charges
Multiple product orders may be subject to more than one delivery especially if the order contains time-specific products such as palm ash, paschal candles & wax reliefs, palm leaves/branches, advent sets, etc. There will be no additional charges for orders without time-specific products however we reserve the right to apply shipping charges where time-specific products need to be sent separately.
Fragile Goods
Goods considered fragile such as wine, glass, paschal candles, palm branches and palm leaves, etc will be sent via a Premium Fragile courier service. These fragile goods are dealt primarily by hand to ensure they are delivered safely and as a result incur higher charges. These charges are calculated by volume or weight and will be displayed at checkout.
How long will it take to receive my order?
Orders are typically dispatched within 1-3 working days of receipt unless the item or order contains made-to-order products or is out of stock. If an item is out of stock we will provide an alternative product or advise when the item will be in stock.
Unless notified in advance and to avoid extended transit times couriers will be instructed to leave goods in a safe place near the main door (a porch, covered area, behind bins, etc) if no-one is available to receive them on the scheduled delivery day. If you wish to receive the goods in person please specify this at the time of ordering. For this service option the couriers will attempt to deliver the goods twice after which they are returned to our warehouse.
Please use the 'Notes' field in the shopping cart to provide delivery preferences such as office opening hours, preferred delivery days, safe places to leave goods, etc
Extra shipping charges
There are certain parts of the UK that fall outside the standard courier network such as Northern Island, parts of Scotland, Islands and remote places and higher tariffs will apply. Certain heavy and/or fragile goods are also subject to higher shipping tariffs.
What is your returns policy?
We accept returns. Please examine your goods within 3 days of the scheduled delivery date. If incorrect or broken please email images in the first instance to info@dmhay.co.uk so we can send the correct items or organise replacements. If you wish to return goods please ensure they are packaged appropriately for transit. Returned goods will be examined on receipt and provided they are in a saleable condition they will be returned to stock and a full refund will be issued less a restocking charge. It is not possible to provide refunds on any returned goods that are damaged.
Candles should be stored in a cool, dark environment, horizontally and away from direct sunlight and extreme changes in temperatures. Ideally, candles should be used within 2 years of purchase.
When lighting a candle remember these important checks:
1) Ensure the candle is on a level, stable surface and is sufficiently secured into its holder.
2) Before lighting ensure the wick is not twisted and trimmed to 1/2” in length if longer and is standing upright.
3) Always use a proper lighting taper or lighter as this will prevent any unwanted debris falling into the candle wax which can result in burning problems.
4) When re-lighting a candle ensure there is no debris in the wax and that the wick remains in an upright position.
5) Should a candle burn with a small flame, extinguish it and once cooled but arm, scrape away the top of the candle until sufficient wick is veiwed.
6) To extinguish a candle, do not blow the flame as this can result in wax splashing out of the wax pool. A candle snuffer can be purchased from DM Hay but be careful not to damage the wick when using a snuffer.
7) Draughts can considerably affect the burning of a candle but can also be unavoidable. DM Hay sell candle caps but these are designed to aid the burning of made to order 25% beeswax and sterine Candles where the wax is harder to hold the cap. Please call us to discuss any requirements and sizes of these, or view on our website at www.dmhay.com
8) Hot water should be used to clean wax from metal, glass or ceramic holders but care on some coloured glass holders not to remove the colouring.
9) Be aware not to burn candles too close to flammable items with a suggested two feet vertical clearance between the flame and material or surface.
EXTREME CARE MUST BE TAKEN AT ALL TIMES TO
ENSURE THAT CANDLES ARE BURNT CORRECTLY AND IN SAFE SURROUNDINGS. NEVER LEAVE BURNING CANDLES UNSUPERVISED.
Place your waste candles in strong transparent plastic bags and keep different candle types separated. Where necessary break the candle into smaller pieces. Ensure the bags are tightly secured and place them inside a strong cardboard box. Weigh the box in kg and write this figure on the outside of the box.
Drawn or Traditionally-Made 25% Beeswax Altar Candles
These hand-crafted candles are made using time-honoured techniques. A wick is repeatedly dipped or drawn through molten wax, gradually building up the candle’s thickness layer by layer. Each immersion coats the wick with a new layer of wax. The candle is allowed to cool slightly between dips to ensure the wax layers adhere properly and form a smooth surface. This method requires meticulous control of the wax temperature and timing of immersion to achieve a consistent thickness and a high-quality finish. The resulting candles have a uniform, smooth texture and are recognised for their long steady burn and durability. Drawn candles have a dense highly regular structure similar to the concentric growth lines found in trees which imparts a predictable and long burn. A wide variety of waxes can be used with this process including beeswax which is especially valued for its clean long burn, bright flame and sweet aroma. This has made beeswax the wax of choice for church candles for many centuries.
The preference for natural beeswax reinforces the Church's connection to creation and the natural order, with beeswax being a renewable and environmentally friendly material. The requirement for candles to be made with at least 51% beeswax specifically is rooted in the symbolic meanings of purity, light, and the tradition of the Church. The Orthodox Church places a strong emphasis on maintaining ancient traditions and the use of 100% beeswax candles is part of this continuity, reflecting practices that have been handed down through generations.
Aside from its symbolic importance, beeswax candles burn longer and cleaner than candles made from paraffin. They produce less smoke and drips which is important in maintaining the cleanliness and atmosphere of the church during services.