Privacy Policy

DM Hay Church Supplies, which is a trading name of Trade Advance Ltd, is committed to ensuring that your privacy is protected. If we ask you to provide certain information when contacting us by phone, in person or by using this website, then please be assured that it will only be used in accordance with our Privacy Policy. We may make changes to this policy from time to time, which we will communicate via this page. Therefore, please check this page from time to time to ensure that you are satisfied with any changes that we make. This policy is effective from 10/05/2018.

What do we collect?
We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and offers

What do we do with the information we gather?
We use the information we collect to better understand your needs and to provide you with a better service, especially for:

  • Maintaining accurate and up to date internal records
  • To improve, remove or introduce new products and services
  • To periodically send product catalogues and promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • To contact you for market research purposes by email, phone, or mail 
  • To make changes to our catalogues and website according to collective interests

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
Cookies are small files, which ask permission to be placed on your computer's hard drive. They are used to analyse web traffic and can be used to tailor marketing and communication to customer preferences. We use traffic log cookies to monitor which of our web pages are being used. We only use this information for statistical analysis purposes and then the data is removed from the system. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Protecting your personal information
You can manage the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for a box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed that we can use your personal information for direct marketing purposes, you may change your mind at any time by writing to us (see below) or emailing us at
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen
  • You may request details of personal information, which we hold about you under the General Data Protection Regulation (GDPR) 2016. If you would like a copy of the information held on you, please write to:

DM Hay Church Supplies
Unit 6, Tamar Business Units
River Tamar Way
Holsworthy Industrial Estate
EX22 6HL

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.